Terms of Use

Fabric Trove aims to give all customers 100% satisfaction. Please read through our terms and conditions before purchasing products from this website. By placing an order with us you are agreeing to the terms and conditions outlined below. These Terms and Conditions will be updated on a regular basis to keep in compliance with Australian consumer laws as they change. If you have any concerns or questions, feel free to contact us.

Privacy Policy

Any information you give to Fabric Trove will remain with Fabric Trove and will never be given out or sold to a third party. Your data is only collected to aid in the processing of your orders and to communicate with you regarding your order or future orders.

Password and Account Access

Your password is the key to your account. Please consider using unique numbers, letters, and special characters for you security. Do not give out your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account.

Prices

All prices are set to a default of Australian Dollars (AUD).

Payment Options

  • Paypal
  • Vias, Mastercard, American Express and Diners Club are available through a secure EWay payment gateway.

Photos / Images

All photos and images on this website are representations of the product being sold. Colors may vary slightly depending on the individual settings of a monitor or screen.

Refunds

If you change your mind, cut fabric cannot be refunded so please choose carefully. 

If you find a fault that was not detected before shipping, please contact us to make arrangments to meet your needs. We can either offer a full/partial refund or send a replacement. Any shipping involved in the refund of faulty goods will be paid by Fabric Trove unless you wish to have your purchased included with another order.

Correct Information/Errors

Fabric Trove will not be held responsible or liable if insufficient or incorrect information is supplied by the customer, which may lead to late deliveries or failed deliveries. The onus is with the customer to check that all the information given is correct, complete and accurate before the order is submitted.

If you have any questions or concerns please e-mail us and we will get back to you as soon as possible. We endevor to answer all e-mails within 24-48 hours. If you have not received an reply from us with in that time, please consider re-submitting your query.

Pre-Orders

Purchasing fabric before it is in-stock is regarded as a pre-order. Please note that pre-order due dates offered are a guide only and cannot be guaranteed. While we make every effort to keep to these dates sometimes suppliers/couriers do not and it is then out of our control. If there is a problem with a pre-order fabric and it's due date is over 2 weeks passed what was estimated we will make contact with you and find out your needs regarding the pre-order products.

If you make a purchase that contains in-stock products and pre-order products, your order will be held until the pre-order products arrive so they can be shipped together. If you wish to have the in-stock products shipped seperately either make seperate orders via the shopping cart or additional postage can be paid for to have in-stock fabric posted.

As soon as these pre-order fabrics are in stock, your order will be cut and shipped via your chosen postage option.

If you have any questions feel free to CONTACT US :)